On June 19, 2026, The rules for telemarketing change. in the energy settore. The company I sold light and gas You cannot contact the consumer with telephone or promotional messages without seeing the first order. an explicit, specific and documentable consensus. If the business contact occurs in violation of the new provisions, the written contract may be void. The news indicates a significant change in implementation: non sarà più il cittadino If we do not show the authorization of the chiamata, we will prove the legitimacy of the contact. Ecco, specifically what changes.
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What changes but the gas lights up
The new regulation introduces a system based on the principle ofopt for. Ciò means that gli utenti che abbiano preventively espresso la volontà Please contact us if the abbiano directly receives a ricontatto through the seller’s channel. The consensus should be clear, specific and verifiable. Non-basteranno formula generiche or autorizzazioni difficili da ricostruire. Insomma, finisce l’era del “ti telefoniamo finché non sei tu a dire dire”, and inizia quella del «possiamo chiamarti only se tu ci hai detto yes». The stretta is stata introdotta per contrast the phenomenon of aggressive telemarketing. The last few years have been of interest in particular to the energy market, especially through the intermediaries’ files and call centers that are difficult to identify and who have carried the authority to intervene in the attempt to regulate a settore who escaped anyone who controlled him.
Contratti nulli e onere della prova
The most significant aspect of the reform governs the contract validity. Please note that the contracts for electrical and gas supply that have been concluded during contacts have occurred in violation of the new regulations that may be in place. contestati and dichiarati nulli. In this case, it is almost necessary for the seller to show that the consumer has actually authorized the commercial contact.
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Telephony remains a lock
The new tutoring It does not apply but to the telecommunication settore. During the parliamentary process it was realized that, when considering the extension of the different rules and contracts for landline, mobile and Internet telephony, the measure was successively eliminated from the final text. Telephone operators continue to follow the existing provisions. A difference that ha già raised polemiche perché creates a double regime: for lighting and gas il contract concluso dopo una chiamata non autorizzata può essere dichiarato nullo, while per le offerte telefoniche (and for all the other types of chiamate di telemarketing) no.
The identification number of the call center.
After the measure foreseen by the regulations, it remains to be completed. the introduction of the unique identification number three figures destined for light and gas operators. Second to the Codacons, the system consents to the consumers of riconoscere immediately the provenance of the commercial chiamate. Mother the measure is anchor all’esame dell’Agcom.
Come defend yourself
Sebbene negli ultimi mesi l’Agcom abbia intensito le attività contro il telemarketing selvaggio, le telefonate indesiderate non si sono del tutto azzerate. Data that now the operators are not able to “camuffare” the number, but, difendersi è diventato un po’ più facile. Molte chiamate di telemarketing, infatti, provengono da international prefissi: +33 for France, +49 for Germany. +34 for Spain and +44 for the United Kingdom. In fact, almost, it is not if you are looking for a telephone service from this area, It is easy to access if you are dealing with telemarketing. And that’s enough, I won’t answer. When the signals from the Italian numbers arrive, the situation becomes complicated. In this case it is always better Diffidare di chi si presente con nomi fantasiosi such as “Centrale operative gas”, or “Centro unico nazionale” or similar. And also when you want to increase the speed of the balls or the rich changes immediately from the fornitore. In general, the experts raccomandano di I will not communicate by phone with personal dataOtp codici, coordinate banking or identifying codici delle utenze como Pod e Pdr. And, even though it is negli anni non si è rivelato uno escudo efficace, vale comunque always la pena di iscriversi al Public registry of oppositions.
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